Frequently Asked Questions
Got questions about our services and facilities? Check the answers to the most common ones below.
Are you accepting new patients?
Yes, we are accepting new patients and appointments for new patients are usually between a few days and a few weeks depending on the provider you would like to see. You can see our appointment availability by going here.
How do I schedule an appointment?
You can schedule an appointment by calling our main line (208) 665- 7546 or by going to https://l.klara.com/9qgjUfxLNEzaDMM2 to see our current appointment availability.
How do I cancel an appointment?
If you do need to cancel your appointment, we ask you to inform us 24 hours before your appointment time. Appointments cancelled after the 24 hour period may be subject to a $40 cancellation fee. Please call our main line (208) 665-SKIN (7546) or you can go to https://l.klara.com/9qgjUfxLNEzaDMM2.
I am having surgery done at North Idaho Dermatology. What should I expect?
All procedures are performed in our office with local anesthesia. Most procedures are completed in less than an hour. However, Mohs Micrographic Surgery can take anywhere from 1 to 6 hours. Following the procedure, you will be given specific instructions on how to care for your skin, when to return to the clinic, and when you can return to work or full activities. You will be awake during all procedures and will be able to leave the office under your own power.
Do I need a referral from another doctor to get an appointment?
You need a referral if your insurance requires a referral for you to see a specialist or you are covered by Idaho Medicaid. If you are unsure if your insurance requires a referral, we suggest you call your insurance company to find out.
Can I use my insurance at North Idaho Dermatology?
North Idaho Dermatology participates with Medicare, Medicaid, and most other major insurance carriers. Please check with your insurance carrier to determine additional information. If your insurance carrier is out-of-state, we highly suggest you call them to verify if we are in-network and if you have coverage with North Idaho Dermatology.
Do I need to bring a credit card, check or money to my visit?
Copays and Deductibles must be paid at the time of office visit.
- Private plans and uninsured must pay at the time of office visit.
- All patients undergoing cosmetic procedures must pay a deposit before the office visit. This deposit is applied to the total charge at the time of service. Your provider will be happy to give you an estimate of the charge so you may plan ahead for this service.
- Payments may be made by cash, check, money order, Visa, MasterCard or Discovery Card
How do I contact my dermatologist if I have questions?
Our staff is trained to obtain the most important information to be relayed to our providers, and we get this information to them as soon as possible. If you have questions call (208) 665-SKIN (7546).
What kinds of problems do you treat?
Any problems of the skin, hair and nails. Diseases of the skin affect all age groups from infants to the elderly and all skin surfaces including the feet and nails, the mucous membranes (mouth, anal, genital areas). The Dermatological providers at North Idaho Dermatology are familiar with the work of other specialties because we are consultants to many such as pediatricians, obstetricians and gynecologists, internists, family practitioners, dentists, ophthalmologists and other medical specialties. Dermatology thus requires a very broad based knowledge. Dermatologists use many different therapeutic tools ranging from antibiotics to surgery.
Click Here for common problems treated by North Idaho Dermatology.
What types of procedures do you perform?
- Surgical removal of benign and malignant lesions of the skin including skin cancers, cysts, moles & other growths
- Patch testing for possible skin allergens
- Light treatments (UVB for psoriasis, eczema or vitiligo)
Do you do any cosmetic procedures?
Click Here to learn about Cosmetic Services.
I am having surgery done at North Idaho Dermatology. What should I expect?
All procedures are performed in our office with local anesthesia. Most procedures are completed in less than an hour. However, Mohs Micrographic Surgery can take anywhere from 1 to 6 hours. Following the procedure, you will be given specific instructions on how to care for your skin, when to return to the clinic, and when you can return to work or full activities. You will be awake during all procedures and will be able to leave the office under your own power.
How do I get a prescription refill?
We will only refill prescriptions written by one of our providers. Requests for prescription refills should be made only during office hours when your medical records are available. Because many prescription drugs have side effects of which you may not be aware, they should be administered only under a provider’s supervision and renewed only when they can monitor your condition. Therefore, you will sometimes be requested to make a follow-up visit before a prescription will be renewed.
* Accutane refills – Due to recent FDA regulations Accutane refills cannot be provided over the telephone and will only be provided during a follow-up clinic visit and according to federal government guidelines.
What is HIPAA? What do you do to make sure my medical information is kept confidential?
Do I need to come to all the appointments for my son/daughter who is a minor?
What are your office hours?
Coeur d’Alene Office
Monday through Thursday
7:00a.m. to noon and 1:00p.m. to 5:00p.m.
Friday
7:00a.m. to noon and 1:00p.m. to 4:00p.m.
Sandpoint/Ponderay Office
Monday through Thursday
8:00 a.m. to noon and 1:00 p.m. to 4:30 p.m.
Friday
8:00 a.m. to noon and 1:00 p.m. to 4:00 p.m.
Moscow Office
Monday 8:30a.m. to 2:00p.m.
Wednesday 8:30a.m. to 3:00p.m.
Tuesday, Thursday, and Friday
8:30 a.m. to 12:00p.m. and 12:45 p.m. to 4:30pm
Closed Saturday, Sundays and major holidays